Delete your Vinomat account

At Vinomat, we value your privacy and are committed to handling your data in a responsible and transparent manner. If you want to delete your account and associated personal data, you can follow the instructions below. This process meets the requirements of GDPR and Facebook's data deletion policies.

1. How to request data deletion

To delete your personal data from Vinomat, follow these steps:

1. Send an email to info@vinomatappen.se with the subject line "Data Deletion Request".
2. Include your full name and one of the following identification options:
   • The email address associated with your Vinomat account
   • The phone number associated with your Vinomat account
   • Your Facebook, Google or Apple login ID (if you registered with one of these services)
3. Include a statement confirming your request, for example: "I request that my personal data linked to my Vinomat account be deleted."

2. Verification process

To ensure your request is valid, we will:

• Verify your identity by checking the information you have provided
• Contact you via email or phone to confirm your request
• Ask for additional information if needed to verify your account
• The verification process usually takes 1-2 business days

3. What happens next?

• Once we have received and verified your request, our support team will process your data deletion within 30 days.
• You will receive a confirmation via email when your data has been deleted.
• If there are any issues with your request, we will contact you to resolve them.

4. Recovery process

If you regret your data deletion request:

• You have 30 days to restore your data after the deletion has been completed
• Contact us via email to request recovery
• We will restore your data as soon as possible, usually within 5 business days
• Recovery is only possible if your data has not been permanently deleted

5. Contact information

For any questions about this process, please contact our support team:

• Email: info@vinomatappen.se
• Support team is available Monday to Friday, 9:00 to 17:00
• Expected response time is within 72 hours

6. Data portability

Before your data is deleted, you have the right to receive a copy of your personal data:

• You can request an export of your data in JSON format
• The export includes all your personal data, wine preferences and history
• Data export is usually prepared within 5 business days
• You will receive a download link via email when the export is ready

7. Shared data and content

When you delete your account, shared content is handled as follows:

• All content you have shared with other users will be anonymized
• Your reviews and recommendations will be retained but displayed as "Anonymous user"
• Data in backup systems is deleted within 90 days
• If you want specific content to be completely deleted, please specify this in your request